Guides
Guides to incident communication and uptime
Each one answers a single question in full, with the figures worked out and an example you can copy.
Read a guide
How to write an incident update customers can followWhat to say at each stage of an incident, from the first report to the resolution, with an example update for every status.
How much downtime is 99.9% uptime?Allowed downtime for 99%, 99.9%, 99.95%, 99.99% and 99.999% uptime, per day, per 30-day month and per year, and how to read each one.
How to monitor cron jobs, and choose a grace periodCatch a scheduled job that stopped running with a heartbeat check-in, and pick an interval and grace period that alert on real misses only.
Put it into practice.
Pick the capabilities you want and read the total before you buy anything.