Custom domain

Your page is always reachable at status.example.com. A custom domain adds your own address alongside it, and on the page customers are sent to during an outage, an address they recognise is worth having.

Dashboard → Branding → Custom domain. This requires the Branding and custom domain capability, and an owner or admin.

Setting it up

1. Enter the hostname you want, for example status.yourbrand.com.
2. Add the CNAME record shown on that screen at your DNS provider.
3. Choose Refresh status. Once the record resolves, the certificate is issued automatically.

Issuing usually takes a few minutes. The screen shows where in that sequence you are, so a domain still waiting on DNS is distinguishable from one waiting on a certificate.

Two things that catch people out

• Use a subdomain. status.yourbrand.com, not yourbrand.com. Most DNS providers cannot put a CNAME on a bare domain at all.
• Do not proxy the record. If your DNS provider offers a proxy or CDN toggle on individual records, this one must be set to DNS-only. A proxied record prevents the certificate from being issued.

After it is live

Both addresses keep working, and everything follows the new one automatically: badge click-throughs, the RSS feed, subscribe links and the links inside notification emails. The badge image itself stays on your permanent InBrief address, so a README never has to change when the domain does.

Certificates renew on their own. There is nothing to install and nothing that expires on you.

Removing it

Removing the domain returns your page to status.example.com, which never stopped working. Remove the CNAME at your DNS provider afterwards.

If the account lapses to no subscription, the custom domain stops serving and the InBrief subdomain takes over, so the page itself stays reachable. Deleting a status page puts its custom domain in a seven-day quarantine before anyone else can claim it.

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