What your visitors see when your own site cannot answer
Outage page
A status page only helps the customers who know it exists. Everyone else meets your site's own failure: a blank page, a proxy error, a browser message about not being able to connect.
The outage page replaces that with a branded page of your own, served from outside your infrastructure, so it is still there when your infrastructure is not, and it can say what is actually happening.
Dashboard → Outage page. This requires the Outage continuity capability.
How it is wired up
- Generate snippet and paste it into your CDN or edge, once. It carries no settings of its own, so you never paste it again; everything about how the page looks and what it says stays editable here afterwards.
- The screen checks that the snippet answers, and says Not set up yet until it does.
The snippet fails open. If we are slow, unreachable, or answer with something unexpected, it falls through to whatever your edge would have done without it. Code you paste into your own production path should not be able to take your site down, least of all during the moments it exists to help with.
What visitors read
Your logo, accent colour and typeface come straight from Branding, so it matches your status page without being configured twice.
If an incident is open, its summary is shown; visitors get the real reason rather than a generic apology. Otherwise the message you write here is used, per language. Beneath it, a box lets a visitor leave their email to be told the moment it is fixed, and a link opens the full status page.
You can add your own CSS, which loads after ours so your rules win without !important, and
your own HTML above the headline. Scripts and event handlers are stripped: this page is served on your
own domain, and a status vendor that can inject script there is a status vendor with a hole in it.
The preview on the right renders the page in each of its three moods, outage, maintenance and incident, in each of your languages. A dark variant is served to visitors whose device is set to dark.
Maintenance mode
Maintenance mode shows the outage page to every visitor of your site, deliberately, even while your site is perfectly healthy. It is for planned work: take the site out of service behind a page that explains why, instead of leaving a half-migrated application answering requests.
It always has an expiry, and it defaults to the end of your next scheduled maintenance window. There is no way to leave it on indefinitely; the failure mode of this feature is somebody enabling it at 23:00 and forgetting, and an expiry is the only reliable protection against that. You can turn it off at any time.